Skip to primary navigation Skip to content Skip to footer

Terms & Conditions

  • Tickets may be used only when a reservation is made either online or by calling Zen Tubing Inc. at 855-936-8823.
  • We no longer accept cash at either location.  We do accept all major credit cards, Apple Pay and Google Pay.
  • We encourage ticket purchasers to fill out their waiver forms online prior to arriving for your reservation.
  • Waivers are not transferable. If a new waiver signature is needed, you may sign a paper waiver when you check-in.
  • Customers will receive a refund of purchased ticket(s) or gift card with 24 hours notice of cancellation.  Customers will also receive a refund of purchased ticket(s) or gift card in case of operator cancellation due to weather or other unforeseen circumstances.
  • If you cancel all or part of your trip inside of 48 hours you will be charged 50% of the reservation.  You may rebook or receive a gift card without a penalty.
  • No-shows and cancellations within  24 hours will not receive a refund or credit of any type.