Frequently Asked Questions
Do I need a reservation?
Nope! We do not take reservations — walk-ins are always welcome because we never run out of tubes. If you have a group (20 or more people), you can call ahead. We are open rain or shine, at both locations, 7 days a week. If it’s rainy please read our weather policy.
What is your weather policy?
During our season, we are open rain or shine, 7 days a week at both locations. If it starts raining during your trip, continue down the river. If it starts thundering or lightening, pull over to the bank and stay in your tube. Generally storms pass through the mountains quickly. Once the thunder/lightening stops, continue your trip. We always post weather updates on our Facebook page, so check often, and call us if you have any questions.
How does the trip work?
The process is so easy – just park at one of our two locations and check in. After checking in, we’ll take you upstream to the starting point where you’ll receive your tube, get some brief instructions and begin your lazy river float. Along the way, you can stop to swim, wade and hang out to enjoy all the French Broad River has to offer (we want you to be on your own time). Your car will be waiting for you at the end of your trip. (Yes, we rock.)
How long is the trip?
Trip times vary based on water level and weather conditions. Check out our Facebook Page for daily updates on current trip times.
What are your hours?
The gates open at 9:30 am. Trips run continuously as needed between 10:00 am and 3:00 pm, seven days per week. You may stay on the water as long as you like provided you must return to the outpost by 7:00 pm. The gates close at 7:30 pm.
While our hours are 10:00 am to 3:00 pm, our parking lot is open from 9:30 am – 7:00 pm. You just need to get to the outpost by 3:00 pm in order to start your adventure.
What do I get for the price?
- A super deluxe tube with a backrest, cup holder, covered bottom and the ability to hook together to your friends
- A life jacket (required for 13 and under, optional for adults — we highly recommend everyone wear one)
- Free parking and a shuttle ride
- A great experience
Are there any discounts for groups?
YES! Groups of 20 or more receive a $5 per person discount. Call us ahead of time to arrange special discounts for large groups (churches, scouts, schools, corporate, etc.). Important: you must have 20 or more people using Zen Tubing equipment and you must use one form of payment for the entire group (cash, credit cards, farm animals, etc.)
What if I want to bring my own tube?
Absolutely! We’ll shuttle you and your tube for $20 per person. We’ll even inflate it for you if needed. Just make sure your tubes are out of any packaging and completely deflated (no pool toys, please).
What is the youngest age allowed?
Four years old is the youngest age we can allow. This is for your child’s own protection and a requirement by our insurance.
Can I bring my dog?
Dogs are not allowed (sorry!).
Where do we check in?
You check in at one of our two locations (SOUTH: 1648 Brevard Rd, Asheville, NC or MIDTOWN: 608 Riverside Dr, Asheville, NC). Free parking is available. We will shuttle you upstream 4 miles to the starting point. You will then take a leisurely, lazy float trip downstream back to our location on the tube of your choice where your car and dry clothes will be waiting. Forget to bring a dry t-shirt? We have plenty for sale : )
Do you have lockers?
No. Your vehicle is your locker. We will keep your keys for you in a safe, dry, and secure place so that the river doesn’t eat them (the river loves cell phones!).
What should I wear?
You should wear your bathing suit or shorts, basically anything you are comfortable getting wet in. Footwear is required (flip flops, sandals, old sneakers, etc.) You will be on the water for two or more hours, so we also recommend that you bring sunscreen and something to drink.
Are life jackets required?
Life Jackets are required for tubers who are 13 years old and younger. It’s optional if your 14 and up, but we highly recommend wearing one.
What not to bring?
Do not take anything on the river that you do not wish to lose or cannot get wet. If you drop it in the river, it’s most likely gone forever. This includes cell phones, electronics, jewelry, wallets, keys, etc. We are not responsible for any items lost or damaged that you bring on the river. You may lock personal belongings in your car, and we will keep your keys securely for you while you are on the river. Please heed this warning!
Can I bring a cooler?
Yes. Coolers are welcome. Bring your own cooler (we don’t supply them) filled with beverages, snacks, etc. Cooler Carriers are available for $5. Adult beverages are allowed but NO DISTILLED SPIRITS. Glass containers are strictly prohibited. Littering is illegal. We ask that you please hold on to your empty cans and other trash and return it to the outpost. We have trash cans and recycling containers at our outpost where you may dispose of garbage properly when you return.
How deep is the water?
The water depth can vary from one spot to the next. In most places it’s about knee to waist deep on an adult (perfect for tubing). Again, we highly recommend wearing a life jacket.
Is the water cold?
No! The French Broad River is old and wide and gets a lot of sunlight. Average temps in the summer can reach 75 degrees or more (nice).
Will I get wet?
Yes, you will get wet but not soaked (unless you want to – it feels great on a hot day!).
Will I see wildlife?
Yes! and they will see you (no scary critters, though).